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The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).
The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).
The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).
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The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).
The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).
The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).
The player from Norway played on Nitrocasino, won 10113nok, and requested a withdrawal. After logging into their account, they found only 1000nok remaining. The support team claimed this was due to the player having used their welcome bonus on other sister casinos. The player claims this rule was absent from the Norwegian terms listed on the site. The casino replied and stated that the winnings had been confiscated due to an error on their part, and would be reinstated. The player received their payment and the case was resolved.
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The player from Netherlands has requested a self-exclusion due to a gambling problem. Afterwards, he was able to open an account in other casino owned by the same company. After an extensive communication with the casino representatives we have come to a mutual agreement and the complaint is now resolved.
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