MetaSpins Online Casino Review and Bonus
They don’t let you withdraw after you deposit your money claiming that you have to wager 20x the deposited amount with the bonus which is obviously a way to lose. They don’t let you wager even at times, very filthy place. Like in all other “crypto casinos” or in other words scam centers, the roulettes they used are provided by the scammiest companies ever. Would honestly give zero stars, nothing akin to real-life playing or anything akin to a decent website, consist lagging, retarted employees, and setup.
Dear Luca Steele,
Thank you for your review, at Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
In order to withdraw all deposits are subject to a 1x wagering requirement, as outlined in section 4.2 of our terms and conditions. This requirement is mandated by Anti-Money Laundering regulations and guidelines, detailed further in Section 9.2 of our terms.
Additionally, specific wagering requirements for bonuses are clearly delineated for each promotion or bonus offered.
It is important to note that should you disagree with the wagering requirements or other terms associated with a bonus, you retain the option to forfeit all bonuses in the "my account" section on our website. However, this action will result in the loss of the bonus itself, along with any winnings accrued while the bonus was active.
Further we apologize for any disappointment regarding our extensive range of games, encompassing well over 2000 games and a wide selection of sports betting.
We remain committed to expanding our offerings and satisfying our customers, and we look forward to the possibility of your continued presence in the future.
Kind Regards,
Metaspins Customer Experience Team
Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bonuses!!!! No issues from me. They give free spins all the time and have some of the best rewards around!
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Dear Hillary,
After a thorough review of your account and associated case, we regret to inform you that our ability to address your concerns is limited. The account linked to the email provided was established on February 8, 2024, with two initial deposits made on that date. Subsequently, more than two months later, you contacted us alleging unauthorized access to your account and funds, citing significant deposits made between April 11 and April 13, 2024.
We understand the distress caused by such circumstances and acknowledge the severity of being a victim of unauthorized access and financial loss. However, it is important to note that we cannot be held liable for the security of your Cash App credentials, which you claim facilitated the alleged breach when you reported the incident on April 13. Any concerns regarding the security of your Cash App account should be addressed directly with their support team.
We would like to draw your attention to Section 8.2 of our terms and conditions, which stipulates that users must not disclose their login credentials to any third party, whether intentionally or inadvertently. As outlined therein, users are accountable for all activities conducted on their accounts, even if carried out by unauthorized individuals. Consequently, the company is not obligated to process refunds in such circumstances.
Kind regards,
Metaspins Customer Experience Team
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