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A player from Germany had deposited 50 euros to the casino, but the funds did not show up in her account. We recommended that she contact her payment provider for further investigation. Later, the player confirmed that the funds had been credited to her account. The complaint was marked as resolved.
The player from Spain had a pending withdrawal of 1300 euros from Playuzu that had been approved but not received. The casino claimed the delay was due to a bank issue, although the bank reported no transfer had been received. At that point, the case was with the collections department, and the player had not received any updates after five days. The issue was resolved successfully after communication with the Complaints Team, leading to the player confirming receipt of the transfer. The complaint was marked as 'resolved' in the system.
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A player from Germany had deposited 50 euros to the casino, but the funds did not show up in her account. We recommended that she contact her payment provider for further investigation. Later, the player confirmed that the funds had been credited to her account. The complaint was marked as resolved.
The player from Germany had a €462.60 withdrawal approved on June 18th, but the funds did not arrive despite contacting support multiple times. The casino claimed the money was sent and advised contacting the bank, but the issue remained unresolved. We advised the player to wait for 14 days and extended the timer by 7 days. The player later confirmed that the casino had paid out the winnings, and the complaint was marked as resolved.
The player from Germany had a €462.60 withdrawal approved on June 18th, but the funds did not arrive despite contacting support multiple times. The casino claimed the money was sent and advised contacting the bank, but the issue remained unresolved. We advised the player to wait for 14 days and extended the timer by 7 days. The player later confirmed that the casino had paid out the winnings, and the complaint was marked as resolved.
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Released in March 2024, Merlin’s Alchemy by BullShark Games is one of our top new online slots of the year. You can play at as well as other high-quality Ontario online casinos. The slot has six reels and five rows, and you’ll trigger wins by landing eight or more of the same symbols anywhere on the grid.
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The player from Sweden made a deposit, but he cannot play or withdraw his funds. The casino refunded the player's deposit.
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The player from Germany has requested a withdrawal one week prior to submitting this complaint. The winnings were received 12 days after requesting a withdrawal, without involving the casino in resolving the issue. The complaint is resolved.
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The player from Germany has requested a withdrawal one week prior to submitting this complaint. The winnings were received 12 days after requesting a withdrawal, without involving the casino in resolving the issue. The complaint is resolved.
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The player from Germany has deposited a large amount of money accidentally. The casino returned her deposit back, so we closed this complaint as resolved.
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The player from Germany was dissatisfied with the casino's verification process. They were not getting any response to e-mails sent to the casino. The player was later advised to send an e-mail with the requested information to a different e-mail address. The player successfully passed verification and later received their winnings. The complaint was closed as 'Resolved'.