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The player from Italy is unhappy with their winnings being split into several installments based on monthly withdrawal limits.
The player from Germany has been struggling to withdraw his winnings. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Italy is experiencing difficulties withdrawing her winnings due to ongoing account verification.
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The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.
The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
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The player from Brazil experienced delays in receiving payments from Casinoly. We informed him that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal requests. The player confirmed that no verification had been requested yet and expressed frustration after three business days. The player later updated that Casinoly had paid the winnings. The complaint was then marked as resolved.
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The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.
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The player from Brazil successfully won and requested a withdrawal of R$ 1,400.00 on 07/30/24, but faced delays despite following the casino's instructions to switch withdrawal methods. After six days of waiting and receiving repeated generic responses from support, the player expressed concern about the situation and also encountered issues with the provided email address. The issue was resolved after the player confirmed that the deposit had been completed, leading to the closure of the complaint. We acknowledged the player's appreciation for the assistance provided.
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The player from Australia had requested a withdrawal on 6/9/2024, but it remained pending after two weeks despite having a fully verified account and previous successful withdrawals. The casino's terms stated that payments were processed within three days, which had not been met, and support provided no clear timeframe for resolution. Following communication and document submissions regarding account verification issues and technical errors with the casino's website, the complaint was escalated. Eventually, the player's account was verified, and the withdrawal of $800 AUD was successfully processed into her crypto wallet. The issue was marked as resolved.
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The player from Greece had won €50 and €100 while playing blackjack using Evolution but had not received these winnings in his casino account. Despite daily contact with the casino, he received no resolution and was frustrated with the delay. The issue was resolved after the player confirmed that the winnings had been credited to his account. We marked the complaint as 'resolved' and appreciated his cooperation throughout the process.
Nämä pelivalmistajat tarjoavat pelejään Winota Casinolla:
The player from Brazil won 1,000 Reais and requested a withdrawal. After five days, the casino required verification, accepting only the proof of address and identification while rejecting the selfie with ID and deposit receipt. Despite resending the documents, the player remained unable to withdraw her winnings. The Complaints Team intervened, asking the casino for clarification. Upon further review, the casino verified the account, and the withdrawal was processed on 19.07.2024. The player confirmed receipt of her winnings and expressed gratitude to the Complaints Team for their assistance.
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The player from Ireland faced difficulties withdrawing winnings from Cashed casino, where a withdrawal request made two weeks prior was canceled due to technical issues. After resubmitting the request, it remained pending, violating the casino's terms regarding processing times. The player reported that after multiple attempts and a total of 19 days trying to withdraw, the latest request was finally approved, and the winnings were received in his bank account. The issue was marked as resolved by the Complaints Team.
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The player from Nova Scotia encountered issues while trying to activate a "100% first deposit bonus" after signing up. Despite having received an email offering the bonus, the casino's support informed him that bonuses were not available for his account and refused to return his deposit. Following his complaint, the player received a refund of $45 but did not receive an explanation for the account blockage or the denial of the bonus. The issue was marked as resolved by the Complaints Team, and it was noted that casinos had the right to deny bonuses and close accounts without justification.